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From339US$ /night
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05Oct2025Select date
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Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Carretera A Punta Sam Sm6 Mza 2 Lot 7-8, Cancun, Mexico

Planet Hollywood Cancun By Royalton, An Autograph Collection All-Inclusive Resort (Adults Only) offers a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars in Costa Mujeres, an up-and-coming luxury beach destination.

Celebrity Sleep Experience

Guest rooms feature a PHabulous Bed mattress with bedding made exclusively for Planet Hollywood guests, flat-screen TVs, and private balconies. This 5-star property provides a calmer atmosphere well suited to honeymooners and adult groups.

Star-Worthy Dining

The resort houses 11 restaurants with themed dining concepts and multiple bars offering handcrafted cocktails. Guests have access to all dining options at neighboring Planet Hollywood Cancun, including the float-up bar on the lazy river.

A-List Amenities

The property features an outdoor swimming pool, fitness center, and evening entertainment options. Visitors can experience the Hollywood-inspired spa, go from 0-62mph in the exclusive 1970 Mustang Convertible Delux or 1967 Camaro SS, and access the FlowRider surf simulator.

Beachfront Location

Located in Costa Mujeres, Planet Hollywood Cancun By Royalton offers some of the most beautiful beaches in the world just 30 minutes away from the hustle and bustle of Cancun. The nearest airport is CancĂşn International Airport.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
STAR Class Junior Suite Ocean View
Max:
2 persons
56 m² 
Ocean view
Shower
Balcony
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Junior Suite Swim Out
Max:
2 persons
56 m² 
Shower
Private pool
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STAR Class Junior Suite Swim Out
Max:
2 persons
56 m² 
Shower
Private pool
Check Prices
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Getting around

Check out the full range of transport modes

City Centre
Cancun 14.6 km
Airports
Isla Mujeres (ISJ) 14.9 km
Cancun (CUN) 34.0 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Free Wi-Fi
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • Express check-in/ -out
  • No pets allowed
  • 24-hour security
  • Hairdresser
  • Smoke detectors

Sports & Fitness

  • Fitness centre
  • Sports trainer

Services

  • Valet parking
  • Room service
  • Housekeeping
  • Car hire
  • Tours/Ticket assistance
  • Shops/Commercial services

Dining

  • Restaurant
  • Poolside snack bar
  • Snack bar

Children

  • Children's menu
  • Children's pool
  • Children's play area
  • Kids club

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Sun loungers
  • Entertainment
  • Garden area
  • Spa & wellness centre
  • Pedicure
  • Manicure
  • Waxing
  • Facial
  • Beauty treatment
  • Back massage
  • Full body massage
  • Foot massage
  • Pool with view
  • Make up services

Room features

  • Air conditioning
  • Mini-bar
  • Sitting area

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Location

Carretera A Punta Sam Sm6 Mza 2 Lot 7-8, Cancun, Mexico
Map view
Carretera A Punta Sam Sm6 Mza 2 Lot 7-8, Cancun, Mexico
Nearby
Punta Sam Ferry Terminal
290 m
Restaurants
Picus
390 m
Avenida Rueda Medina

Reviews and Ratings

Feedback from previous guests about their experience.
Guest reviews
5.0/10
based on 5 reviews
7.2
7.2/10 based on 234 reviews
Robert
United States, January  2025
5.0/10

My stay at the hotel had its ups and downs. The location offered some fun activities like mini golf and a basketball court, which I appreciated. However, the cleanliness of the room was a major letdown, as I found bugs and yellow water in the showers. While the staff at organized activities were enthusiastic, the service at the front desk wasn't very accommodating. Overall, it felt like there were missing elements that could have made my experience much better.

Rooms
5.0
The room was spacious and looked just like the pictures, but unfortunately, it was not clean at all. I encountered bugs in the bathroom and yellow water from both showers.
Service
5.0
While I found some staff to be friendly during organized activities, the reception service was quite disappointing. They didn't acknowledge the issues I faced and seemed dismissive.
Location
6.0
The location had some nice recreational facilities, which were great for families. However, I found it to be somewhat secluded, making it less convenient for exploring the area.
Dining
5.0
Dining options were very limited, and I was not impressed with the food quality.
Facilities
5.0
The hotel offered fun amenities like mini golf and a lazy river, but the overall upkeep seemed lacking.
Todd
United States, November  2024
6.2/10

My stay at the hotel had its ups and downs. The rooms were spacious and chic, which made for a comfortable experience overall. However, I was really disappointed that it took two days for housekeeping to come, leading to a less than pleasant environment in the room. The amenities like the lazy river and mini-golf were enjoyable but were overshadowed by some understaffing issues. It's a beautiful property, but they really need to address service improvements.

Rooms
7.0
The rooms were spacious and chic, providing a comfortable atmosphere for my stay. However, they weren't quite ready upon arrival, which was disappointing.
Service
5.0
Service left a lot to be desired, as I waited too long for housekeeping and when I brought it up, it felt like my concerns were ignored.
Location
8.0
The location is really pretty, and I appreciated the gated area providing a sense of seclusion. However, it does feel a bit understaffed at times, which affects the experience.
Dining
5.0
Dining options were very limited, which was disappointing for a resort setting.
Facilities
7.0
The facilities like the lazy river and mini-golf were fun but could use better maintenance and staff attention.
Paul
United States, October  2024
5.6/10

I had a mixed experience at this hotel. While the staff was incredibly friendly and the pool area was enjoyable, the rooms left a lot to be desired with cleanliness issues and limited dining options. The secluded location was nice for a getaway, but it's not the most convenient for exploring other areas. Overall, I think there's potential, but improvements are needed for a better experience.

Rooms
5.0
Unfortunately, the rooms had cleanliness issues, and I noticed bugs around the sinks, which was quite off-putting. The water from the showers had an unsightly yellow tint, which really detracted from my comfort.
Service
9.0
The service was one of the highlights of my stay! The staff was super friendly and very encouraging, especially during the organized activities. They communicated well in English, which made things easier.
Location
5.0
The hotel is in a secluded and gated area, which offers some privacy, but it's not the most convenient location. I felt a bit isolated and sometimes ignored by the staff.
Dining
5.0
The dining options were quite limited, which was disappointing. I expected a variety of food choices, but it didn't quite meet my hopes.
Facilities
7.0
The pool area was well-maintained and great for relaxing, which I really enjoyed. The facilities overall could use an upgrade, but the pool was a bright spot.
Travis
United States, October  2024
6.0/10

I had a mostly pleasant stay at the hotel. The rooms were very nice and beautifully decorated, but I did notice a musty smell that lingered for the first few days. The amenities were a highlight, providing plenty of activities for relaxation and entertainment. However, some aspects of the service left much to be desired, and I found the dining options quite limited, which was disappointing. Overall, I would say the value for money was decent, but with some improvements, it could be even better.

Rooms
7.0
The rooms looked beautiful and were comfortable, but I noticed a moldy smell initially, which was not ideal.
Service
5.0
The service seemed inconsistent; while some staff were nice, I did encounter instances of rudeness that affected my experience.
Location
6.0
The location felt quite secluded, which was nice for quiet relaxation, but it wasn't the best if you wanted to venture out often.
Dining
5.0
The dining options were very limited, and I would have loved to see more variety in the meals offered.
Facilities
8.0
The facilities included great amenities for fun, such as mini-golf and a lazy river, which were definitely enjoyable.
Paula
United States, October  2024
5.0/10

I had an interesting stay at the hotel. The amenities were impressive, especially for families, but I encountered a few issues that left me wanting more. The room condition was less than ideal with some cleanliness problems, and the dining options felt somewhat limited. Overall, the hotel has potential, but there's definitely room for improvement.

Rooms
5.0
At first glance, the rooms looked nice, but I was disappointed to find yellow water coming from both showers and a musty smell that lingered for the first few days.
Service
5.0
The service was friendly, but it took two days for someone to come and clean the room, by which time there were a lot of flies.
Location
5.0
The location wasn't very convenient, and I was surprised by how the personnel seemed to get overly drunk, affecting the overall ambiance.
Dining
5.0
Dining options were very limited, which was disappointing during my stay.
Facilities
6.0
While the facilities included great options like mini golf and a lazy river, they felt overshadowed by the issues I faced.
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Check-in
05Oct2025Select date
Check-out
06Oct2025Select date
Rooms and Guests2 Guests, 1 Room