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Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort (Adults Only), Cancun
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Key details
About the Hotel
Carretera A Punta Sam Sm6 Mza 2 Lot 7-8, Costa Mujeres, Mx,
Cancun,
Mexico,
Quintana Roo
Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort (Adults Only) stands in Costa Mujeres, featuring a private stretch of white-sand beach and 11 restaurants in a luxe setting.
Luxurious Room Features
Guests sleep on personalized PHabulous Bed mattress with exclusive bedding in rooms featuring rain showers and private balconies. The Autograph Collection accommodations include dual rain showers and optional swim-out pools.
Global Dining Options
The resort's 11 restaurants and 11 bars serve global cuisines with signature cocktails. Planet Hollywood Cancun provides 24/7 room service for private dining.
Entertainment and Recreation
Entertainment includes a lazy river with float-up bar, FlowRider surf simulator, and Hollywood-inspired spa. Access extends to neighboring Planet Hollywood Cancun's facilities.
Strategic Beach Location
Located 45 minutes from Cancun International Airport in Costa Mujeres, offering access to Mayan temples, golf courses, and luxury shopping.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Parking
Valet parking
24-hour services
24-hour reception
24-hour security
Babysitting
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
24-hour security
Hairdresser
Smoke detectors
Sports & Fitness
Fitness center
Sports trainer
Services
Valet parking
Room service
Housekeeping
Car rental
Tours/Ticket assistance
Stores/Commercial services
Dining
Restaurant
Poolside snack bar
Snack bar
Children
Children's menu
Children's pool
Children's play area
Kids club
Spa & Leisure
Outdoor swimming pool
Beach access
Sun loungers
Entertainment
Garden area
Spa & wellness center
Pedicure
Manicure
Waxing
Facial
Beauty treatment
Back massage
Full body massage
Foot massage
Pool with view
Make up services
Room features
Air conditioning
Mini-bar
Sitting area
Media
Flat-screen TV
AM/FM alarm clock
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Location
Carretera A Punta Sam Sm6 Mza 2 Lot 7-8, Costa Mujeres, Mx,
Cancun,
Mexico,
Quintana Roo
Map view
Carretera A Punta Sam Sm6 Mza 2 Lot 7-8, Costa Mujeres, Mx,
Cancun,
Mexico,
Quintana Roo
City landmarks
Cabanas Playa Blanca
1.4
mi
Mar Caribe
Delphinus Playa Mujeres
1.9
mi
Beach
Beach at the Dreams Playa Mujeres Resort & Spa
1.9
mi
Golf Course
Playa Mujeres Golf Club
2.2
mi
ikarus kite
2.3
mi
Island
Isla Blanca
3.1
mi
Nearby
Punta Sam Ferry Terminal
1000 ft
Restaurants
Picus
1300 ft
Avenida Rueda Medina
Reviews and Ratings
Feedback from previous guests about their experience.
52%
were satisfied with the hotel and would gladly return
5.2/10
Guest rating
Rooms
5.0
Location
5.8
Service
5.4
Dining
5.0
Guest reviews
5.2/10
based on 5 reviews
7.5
7.5/10 based on 264 reviews
Robert
United States of America,
JanuaryÂ
2025
5.0/10
My stay at the hotel had its ups and downs. The location offered some fun activities like mini golf and a basketball court, which I appreciated. However, the cleanliness of the room was a major letdown, as I found bugs and yellow water in the showers. While the staff at organized activities were enthusiastic, the service at the front desk wasn't very accommodating. Overall, it felt like there were missing elements that could have made my experience much better.
Rooms
5.0
The room was spacious and looked just like the pictures, but unfortunately, it was not clean at all. I encountered bugs in the bathroom and yellow water from both showers.
Service
5.0
While I found some staff to be friendly during organized activities, the reception service was quite disappointing. They didn't acknowledge the issues I faced and seemed dismissive.
Location
6.0
The location had some nice recreational facilities, which were great for families. However, I found it to be somewhat secluded, making it less convenient for exploring the area.
Dining
5.0
Dining options were very limited, and I was not impressed with the food quality.
Facilities
5.0
The hotel offered fun amenities like mini golf and a lazy river, but the overall upkeep seemed lacking.
Todd
United States of America,
NovemberÂ
2024
6.2/10
My stay at the hotel had its ups and downs. The rooms were spacious and chic, which made for a comfortable experience overall. However, I was really disappointed that it took two days for housekeeping to come, leading to a less than pleasant environment in the room. The amenities like the lazy river and mini-golf were enjoyable but were overshadowed by some understaffing issues. It's a beautiful property, but they really need to address service improvements.
Rooms
7.0
The rooms were spacious and chic, providing a comfortable atmosphere for my stay. However, they weren't quite ready upon arrival, which was disappointing.
Service
5.0
Service left a lot to be desired, as I waited too long for housekeeping and when I brought it up, it felt like my concerns were ignored.
Location
8.0
The location is really pretty, and I appreciated the gated area providing a sense of seclusion. However, it does feel a bit understaffed at times, which affects the experience.
Dining
5.0
Dining options were very limited, which was disappointing for a resort setting.
Facilities
7.0
The facilities like the lazy river and mini-golf were fun but could use better maintenance and staff attention.
Paul
United States of America,
OctoberÂ
2024
5.6/10
I had a mixed experience at this hotel. While the staff was incredibly friendly and the pool area was enjoyable, the rooms left a lot to be desired with cleanliness issues and limited dining options. The secluded location was nice for a getaway, but it’s not the most convenient for exploring other areas. Overall, I think there’s potential, but improvements are needed for a better experience.
Rooms
5.0
Unfortunately, the rooms had cleanliness issues, and I noticed bugs around the sinks, which was quite off-putting. The water from the showers had an unsightly yellow tint, which really detracted from my comfort.
Service
9.0
The service was one of the highlights of my stay! The staff was super friendly and very encouraging, especially during the organized activities. They communicated well in English, which made things easier.
Location
5.0
The hotel is in a secluded and gated area, which offers some privacy, but it's not the most convenient location. I felt a bit isolated and sometimes ignored by the staff.
Dining
5.0
The dining options were quite limited, which was disappointing. I expected a variety of food choices, but it didn't quite meet my hopes.
Facilities
7.0
The pool area was well-maintained and great for relaxing, which I really enjoyed. The facilities overall could use an upgrade, but the pool was a bright spot.
Travis
United States of America,
OctoberÂ
2024
6.0/10
I had a mostly pleasant stay at the hotel. The rooms were very nice and beautifully decorated, but I did notice a musty smell that lingered for the first few days. The amenities were a highlight, providing plenty of activities for relaxation and entertainment. However, some aspects of the service left much to be desired, and I found the dining options quite limited, which was disappointing. Overall, I would say the value for money was decent, but with some improvements, it could be even better.
Rooms
7.0
The rooms looked beautiful and were comfortable, but I noticed a moldy smell initially, which was not ideal.
Service
5.0
The service seemed inconsistent; while some staff were nice, I did encounter instances of rudeness that affected my experience.
Location
6.0
The location felt quite secluded, which was nice for quiet relaxation, but it wasn't the best if you wanted to venture out often.
Dining
5.0
The dining options were very limited, and I would have loved to see more variety in the meals offered.
Facilities
8.0
The facilities included great amenities for fun, such as mini-golf and a lazy river, which were definitely enjoyable.
Paula
United States of America,
OctoberÂ
2024
5.0/10
I had an interesting stay at the hotel. The amenities were impressive, especially for families, but I encountered a few issues that left me wanting more. The room condition was less than ideal with some cleanliness problems, and the dining options felt somewhat limited. Overall, the hotel has potential, but there's definitely room for improvement.
Rooms
5.0
At first glance, the rooms looked nice, but I was disappointed to find yellow water coming from both showers and a musty smell that lingered for the first few days.
Service
5.0
The service was friendly, but it took two days for someone to come and clean the room, by which time there were a lot of flies.
Location
5.0
The location wasn't very convenient, and I was surprised by how the personnel seemed to get overly drunk, affecting the overall ambiance.
Dining
5.0
Dining options were very limited, which was disappointing during my stay.
Facilities
6.0
While the facilities included great options like mini golf and a lazy river, they felt overshadowed by the issues I faced.