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From378US$ /night
Check-in
05Apr2025Select date
Check-out
06Apr2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Carretera A Punta Sam Sm6 Mza 2 Lot 7-8, Costa Mujeres, Mx, Cancun, Mexico

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort (Adults Only) stands in Costa Mujeres, featuring a private stretch of white-sand beach and 11 restaurants in a luxe setting.

Luxurious Room Features

Guests sleep on personalized PHabulous Bed mattress with exclusive bedding in rooms featuring rain showers and private balconies. The Autograph Collection accommodations include dual rain showers and optional swim-out pools.

Global Dining Options

The resort's 11 restaurants and 11 bars serve global cuisines with signature cocktails. Planet Hollywood Cancun provides 24/7 room service for private dining.

Entertainment and Recreation

Entertainment includes a lazy river with float-up bar, FlowRider surf simulator, and Hollywood-inspired spa. Access extends to neighboring Planet Hollywood Cancun's facilities.

Strategic Beach Location

Located 45 minutes from Cancun International Airport in Costa Mujeres, offering access to Mayan temples, golf courses, and luxury shopping.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Suite
Max:
3 persons
690 sq. feet 
Bed options:
1 King Size Bed
Shower
Bathtub
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Suite
Max:
3 persons
700 sq. feet 
Bed options:
1 King Size Bed
Shower
Bathtub
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Junior Suite
Max:
4 persons
605 sq. feet 
Bed options:
1 King Size Bed
Shower
Private pool
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Price and Room Availability Calendar

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Getting around

Check out the full range of transport modes

City Center
Cancun 9.1 mi
Airports
Isla Mujeres (ISJ) 9.3 mi
Cancun (CUN) 21.1 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • Express check-in/ -out
  • No pets allowed
  • 24-hour security
  • Hairdresser
  • Smoke detectors

Sports & Fitness

  • Fitness center
  • Sports trainer

Services

  • Valet parking
  • Room service
  • Housekeeping
  • Car rental
  • Tours/Ticket assistance
  • Stores/Commercial services

Dining

  • Restaurant
  • Poolside snack bar
  • Snack bar

Children

  • Children's menu
  • Children's pool
  • Children's play area
  • Kids club

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Sun loungers
  • Entertainment
  • Garden area
  • Spa & wellness center
  • Pedicure
  • Manicure
  • Waxing
  • Facial
  • Beauty treatment
  • Back massage
  • Full body massage
  • Foot massage
  • Pool with view
  • Make up services

Room features

  • Air conditioning
  • Mini-bar
  • Sitting area

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Location

Carretera A Punta Sam Sm6 Mza 2 Lot 7-8, Costa Mujeres, Mx, Cancun, Mexico
Map view
Carretera A Punta Sam Sm6 Mza 2 Lot 7-8, Costa Mujeres, Mx, Cancun, Mexico
Nearby
Punta Sam Ferry Terminal
1000 ft
Restaurants
Picus
1300 ft
Avenida Rueda Medina

Reviews and Ratings

Feedback from previous guests about their experience.
52%
were satisfied with the hotel and would gladly return
5.2/10
Guest rating
Rooms
5.0
Location
5.8
Service
5.4
Dining
5.0
Guest reviews
5.2/10
based on 5 reviews
7.5
7.5/10 based on 264 reviews
Robert
United States of America, January  2025
5.0/10

My stay at the hotel had its ups and downs. The location offered some fun activities like mini golf and a basketball court, which I appreciated. However, the cleanliness of the room was a major letdown, as I found bugs and yellow water in the showers. While the staff at organized activities were enthusiastic, the service at the front desk wasn't very accommodating. Overall, it felt like there were missing elements that could have made my experience much better.

Rooms
5.0
The room was spacious and looked just like the pictures, but unfortunately, it was not clean at all. I encountered bugs in the bathroom and yellow water from both showers.
Service
5.0
While I found some staff to be friendly during organized activities, the reception service was quite disappointing. They didn't acknowledge the issues I faced and seemed dismissive.
Location
6.0
The location had some nice recreational facilities, which were great for families. However, I found it to be somewhat secluded, making it less convenient for exploring the area.
Dining
5.0
Dining options were very limited, and I was not impressed with the food quality.
Facilities
5.0
The hotel offered fun amenities like mini golf and a lazy river, but the overall upkeep seemed lacking.
Todd
United States of America, November  2024
6.2/10

My stay at the hotel had its ups and downs. The rooms were spacious and chic, which made for a comfortable experience overall. However, I was really disappointed that it took two days for housekeeping to come, leading to a less than pleasant environment in the room. The amenities like the lazy river and mini-golf were enjoyable but were overshadowed by some understaffing issues. It's a beautiful property, but they really need to address service improvements.

Rooms
7.0
The rooms were spacious and chic, providing a comfortable atmosphere for my stay. However, they weren't quite ready upon arrival, which was disappointing.
Service
5.0
Service left a lot to be desired, as I waited too long for housekeeping and when I brought it up, it felt like my concerns were ignored.
Location
8.0
The location is really pretty, and I appreciated the gated area providing a sense of seclusion. However, it does feel a bit understaffed at times, which affects the experience.
Dining
5.0
Dining options were very limited, which was disappointing for a resort setting.
Facilities
7.0
The facilities like the lazy river and mini-golf were fun but could use better maintenance and staff attention.
Paul
United States of America, October  2024
5.6/10

I had a mixed experience at this hotel. While the staff was incredibly friendly and the pool area was enjoyable, the rooms left a lot to be desired with cleanliness issues and limited dining options. The secluded location was nice for a getaway, but it’s not the most convenient for exploring other areas. Overall, I think there’s potential, but improvements are needed for a better experience.

Rooms
5.0
Unfortunately, the rooms had cleanliness issues, and I noticed bugs around the sinks, which was quite off-putting. The water from the showers had an unsightly yellow tint, which really detracted from my comfort.
Service
9.0
The service was one of the highlights of my stay! The staff was super friendly and very encouraging, especially during the organized activities. They communicated well in English, which made things easier.
Location
5.0
The hotel is in a secluded and gated area, which offers some privacy, but it's not the most convenient location. I felt a bit isolated and sometimes ignored by the staff.
Dining
5.0
The dining options were quite limited, which was disappointing. I expected a variety of food choices, but it didn't quite meet my hopes.
Facilities
7.0
The pool area was well-maintained and great for relaxing, which I really enjoyed. The facilities overall could use an upgrade, but the pool was a bright spot.
Travis
United States of America, October  2024
6.0/10

I had a mostly pleasant stay at the hotel. The rooms were very nice and beautifully decorated, but I did notice a musty smell that lingered for the first few days. The amenities were a highlight, providing plenty of activities for relaxation and entertainment. However, some aspects of the service left much to be desired, and I found the dining options quite limited, which was disappointing. Overall, I would say the value for money was decent, but with some improvements, it could be even better.

Rooms
7.0
The rooms looked beautiful and were comfortable, but I noticed a moldy smell initially, which was not ideal.
Service
5.0
The service seemed inconsistent; while some staff were nice, I did encounter instances of rudeness that affected my experience.
Location
6.0
The location felt quite secluded, which was nice for quiet relaxation, but it wasn't the best if you wanted to venture out often.
Dining
5.0
The dining options were very limited, and I would have loved to see more variety in the meals offered.
Facilities
8.0
The facilities included great amenities for fun, such as mini-golf and a lazy river, which were definitely enjoyable.
Paula
United States of America, October  2024
5.0/10

I had an interesting stay at the hotel. The amenities were impressive, especially for families, but I encountered a few issues that left me wanting more. The room condition was less than ideal with some cleanliness problems, and the dining options felt somewhat limited. Overall, the hotel has potential, but there's definitely room for improvement.

Rooms
5.0
At first glance, the rooms looked nice, but I was disappointed to find yellow water coming from both showers and a musty smell that lingered for the first few days.
Service
5.0
The service was friendly, but it took two days for someone to come and clean the room, by which time there were a lot of flies.
Location
5.0
The location wasn't very convenient, and I was surprised by how the personnel seemed to get overly drunk, affecting the overall ambiance.
Dining
5.0
Dining options were very limited, which was disappointing during my stay.
Facilities
6.0
While the facilities included great options like mini golf and a lazy river, they felt overshadowed by the issues I faced.
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Rooms and Guests2 Guests, 1 Room